Sales & Service Associate

Title: Sales & Service Associate

Reporting line: Store Manager (indirect reporting line to store owners)

Job Duties:

Sales:

Maximise store sales of hardware, accessories and repair services:

• Converting in-store walk-in customer enquiries to sales
• Generating leads via social media / online classified adverts & engagement with potential leads
• Generating business leads through email and telephonic communication to potential business and consumer clients
• Follow up with clients & communicate all potential sales leads to colleagues and the owners where applicable
• Promote business to business sales and asset rental finance options
• Cross-sell and up-sell products and services

Customer service consulting:

• Maximise repair revenue by selling / converting repair services to walk-in and online repair enquiries
• Device book-in, problem diagnosis, repair quotations, done in a timely, accurate and professional manner
• Respond to all customer queries, quote requests and complaints via email, telephone or in-store in a timely and professional manner, taking individual and collective responsibility to resolve issues  convert queries into revenue
• Ensure all processes, checks, diagnosis, required paperwork and due follow-up with colleagues and clients are done
• Manage client expectations throughout all engagements

Stock procurement:

• Maximise store turnover and profitability by searching for Apple hardware stock online, on classified sites and making realistic offers to email, telephonic and walk-in customers (offers to be in line with latest buying guide, using commercial discretion as required)
• Ensuring all stock procured are accurately QC’ed, required client paperwork received, payment arrangements made, and stock booked into stock and accounting systems (Vend / Xero)
• Exercise discretion on which stock items the store requires, etc.
• Order required spare part and accessory stock from wholesale suppliers and informal traders as required

Store Administration:

• Manage store inventory by receiving, creating (where required) and booking in stock
• Ensure all stock purchased from wholesalers, retail clients and informal traders are booked in, quality checked, notes and paperwork completed and all stock and accounting system processes followed
• Undertake monthly stock-takes and associated recon processes
• Daily cash-ups, Vend opening and closing reconciliations
• Any other admin tasks as required

General:

• Ensure all stock is professionally merchandised in line with expectations of a high tech consumer electronics store
• Ensure store is clean and stock professionally presented at all times
• Maintain positive staff morale and respect colleagues, superiors, customers and suppliers
• Perform ad hoc tasks as required by the store team
• Maintain and promote the Experimax brand a/ reputation and customer experience at all times

The above job description is not exclusive and the employer reserves the right to update it occasionally through consultation with the employee. Please specify in your cover letter that you want to apply for a part-time or permenent position.