F.A.Q

The more you know

WHAT CONDITION RATING DOES EXPERIMAX HAVE IN PLACE?

Grade A+: this means that the device is as good as new. If there’s blemishes, it is minimal.

Grade A: this means that the device may have some scuffs and nicks on the side or back.

Grade B+: this means the device has scuffs and nicks, but operates like a dream.

WHAT DOES PRE-LOVED/NEARLY NEW MEAN?

This means that the device was owned by someone else previously. Our desires to have the best has left an increasingly devastating effect on our planet. Pre-loved does not mean not working and in most cases they have been so lightly handled that it is almost as good as new. So why buy new? Make the smart choice. At ExperimaxSA we supply warranties for all secondhand devices (except accessories). All our devices undergo rigorous testing. So rest assured, you will be receiving a Premium Apple® Device in optimal working condition.

WHAT IF I AM NOT HAPPY WITH THE DENTS AND SCUFFS ON THE DEVICE?

ExperimaxSA will not be able to refund on this as it clearly states in the product description that there are cosmetic issues.

HOW DO I TRACK MY ORDERS?

For orders will be sent with our preferred service provider via door – to – door service. Tracking details for your order will be emailed to you.

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

Once you have selected to checkout your shopping cart, you will be able to make payment or cancel your order. Please note we cannot give refunds once payment is verified.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Kindly allow 3 – 4 business days for delivery to main centres. Out laying areas may require an additional day or two for delivery. If you experience a delay in receiving your order, please contact us at ecommerce@experimax.co.za immediately and we will help to confirm the status of your order.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

You can settle your order through our payment portal, PayFast, via credit card, instant EFT or Mobicred. We also offer a Direct Deposit option to pay for your order. Should you make payment via a Direct Deposit, release of your order is subject to clearance of funds in our bank account.

WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

All Apple® devices are on ‘first-come-first-served’ basis. To ensure that you get your desired samples, it is recommended that you make your payment within 60 minutes of checking out.

WHAT HAPPENS IF MY DELIVERY ARRIVES DAMAGED OR IS LOST IN TRANSIT?

We take such matters very seriously and will look into each individual case thoroughly. In the rare instances that a parcel is damaged or lost, please note the following;

1. In the event of damaged samples received, we will require photographic proof of the affected samples and of any damages to the packaging it arrived in. The photo’s together with a copy of your D.O (Delivery Order) should be emailed to us at ecommerce@experimax.co.za with in 48 hours of delivery in order for us to investigate and review before a decision can be made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be discarded until your query has been settled.

2. In the event of a lost parcel, please email us a copy of your order to investigate. We will make contact with our service provider and re-send the order to you at no cost, subject to availability.

We regret to inform you that no refunds will be given for orders that fall under these categories.

WHERE CAN I FIND MY WARRANTY?

Your warranty card will be sent with your order. Please keep this warranty card for the entirety of the 6 months warranty period. Please contact the store listed on your warranty card in the unlikely event that the device malfunctions. The store’s details will be provided on your warranty card or alternatively, email your warranty card details to ecommerce@experimax.co.za

WHAT HAPPENS IF I WANT TO SEND BACK MY DEVICE WITHIN THE 7-DAY RETURN PERIOD?

Should you wish to return your device within the 7- day return period, please notify us at ecommerce@experimax.co.zaPlease include your order number and reason for the return in your email correspondence. Kindly note any courier charges incurred for the return of your item will be at your own cost.

Once we have received the device and we are happy with the condition we will refund you.

WHAT KIND OF INSPECTION GETS DONE ON THE DEVICES?

21 Point Inspection: iMac/MacBook/Mac mini

  1. Charger Port inspection
    1. No discharge Check
    2. Dead port check Clean Out
  2. Headphones inspection
    1. Functioning check
    2. Clean Out
  3. WIFI inspection
    1. Functioning check
    2. Intermitted working check
    3. WIFI finder check
  4. Bluetooth inspection
  5. Video Out inspection
    1. Display port
      1. Clean Out
      2. Loos Port inspection
  • Functioning to the external screen
  1. HDMI
    1. Clean Out
    2. Loos Port inspection
  • Functioning to the external screen
  1. LCD inspection
    1. Scratches
    2. Marks
    3. Blemishes
    4. dead spots
    5. Lines
    6. Colour differences
    7. Flickering
    8. no Power
    9. Black screen
  2. Brightness Controls inspection
    1. Functioning inspection
    2. Control increase brightness
    3. Control Decrees brightness
  3. Keyboard brightness inspection
    1. Functioning inspection
    2. Control increase brightness
    3. Control Decrees brightness
  4. Battery Function inspection
    1. Cell Count
      1. Replace
      2. Service
    2. Microphone inspection
      1. Mice Check.
      2. Note Recorded Functioning test
    3. Camera inspection.
      1. Check for Camera Freezing.
      2. Over heating.
      3. Video and Photo capture Functioning check.
    4. OS reloads
      1. OS Reloaded to the latest confirmed operating system conducive to the model of .the device
    5. Clean Out inside of device
      1. Clean out Disk and gunk from
        1. Mother Board
        2. GPU
  • CPU.
  1. Hard-drive .
  2. Keyboard
  1. Tremal past scraped off and reapplied.
  1. Clean out side of device
    1. Remove to scratches .
    2. Keyboard cleaned.
    3. LCD Cleaned .
  2. Volume Controls
    1. Check function if they work
  3. USB Port Clean out and inspected..
    1. Cleaned out .
    2. Functionality test.
  4. Keyboard
    1. Function checked
    2. If key is missing or non-responsive it is replaced/fixed..
  5. DVD Function
    1. DVD inserted check.
    2. Optical eye cleaned.
  6. Hard-drive
    1. Cleaned and tested files loaded and unloaded to ensure working.
  7. iCloud removed
    1. iCloud is removed with permission of the previous owner.
  8. Reset
    1. A complete wipe is done and a new OS is put on the device insuring the device starts up as if it was new.

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